Security

We take the security of your personal information seriously. We use appropriate physical, electronic, and administrative measures to protect the information we hold, including limiting access to our systems and employing password protections against unauthorised access.

Our website uses encryption technology, Secure Sockets Layer (SSL), to protect your information during data transmission. SSL encrypts data such as your name, address, and payment details when you place an order. Please note that email is not encrypted and should not be used to send payment information.

Information We Collect

You can generally browse the t leaf T website without providing personal information. However, some features, such as placing an order or creating an account, require you to provide certain details. We may collect the following:

• Your name and contact details, including email address and phone number
• Delivery and billing address
• Order history and purchase information
• Demographic information such as postcode, preferences, and interests
• Information you provide through customer surveys or enquiries

When you visit our website, our web server automatically collects anonymous data such as log information and IP addresses. This information is used to improve our site, understand how customers use it, and inform our product range and promotions.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Manage your account and respond to your enquiries
• Improve our products, services, and website experience
• Send you promotional emails about new products and special offers, but only if you have opted in to receive them
• Conduct market research to better understand customer needs
• Maintain internal records

Who We Share Your Information With

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in running our business, for example, companies that help us with order fulfilment, email distribution, data storage, fraud prevention, or payment processing. These providers are required to keep your information confidential and may only use it for the specific purpose for which it was shared.

We may also disclose your information where required by law, to cooperate with law enforcement or legal proceedings, or to protect the rights, property, or safety of t leaf T, our customers, or the public.

In the event that t leaf T undergoes a business transition such as a merger or acquisition, personal information may be transferred as part of that process. We will notify you by email or prominent notice on our website if your information will be used in a way that differs materially from this policy.

Cookies and Tracking

A cookie is a small file stored on your device that helps websites recognise you and remember your preferences. We use cookies to keep track of items in your shopping cart, remember you when you return to our site, and understand how you navigate our pages so we can improve your experience.

We may also use web beacons (small image files) to help us understand whether our communications are reaching you and how effective they are. These technologies collect non-personal information only.

You can choose to disable cookies through your browser settings. Please note that doing so may affect some features of our website, such as the shopping cart. We may work with trusted third-party advertising partners who use cookies to show you relevant advertising based on your browsing. You can opt out of this type of advertising through your browser or the relevant third-party provider.

Your Online Account

If you register an account on our website, your delivery and billing details will be securely stored for future use. You can access and update your account information at any time by logging in. If you are using a shared or public computer, we recommend signing out when you have finished shopping.

Marketing Emails

You will only receive promotional emails from us if you have opted in to receive them. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send. Please allow up to three business days for your request to take effect.

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any information that is inaccurate or incomplete
• Ask us to delete your information where we no longer have a lawful reason to hold it
• Make a complaint if you believe we have interfered with your privacy

To make any of these requests, please contact us at support@tleaft.co.nz. We will respond within 20 working days as required by the Privacy Act 2020.

Changes to This Policy

We may update this privacy policy from time to time as our business or legal obligations change. We encourage you to check this page periodically to stay informed of any updates. Continued use of our website after any changes are posted constitutes your acceptance of the updated policy.

Questions or Complaints

If you have any questions about this policy or how we handle your personal information, please get in touch with us. If you believe we have breached your privacy rights and are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.